Artificial intelligence is widely
being used by business organizations in customer support activities as it
considerably reduces operational costs. Artificial intelligence systems perform
tasks that normally require human intelligence such as speech recognition,
translation between languages, visual perception and decision-making. This
technology enables handling of customer grievances and other interactions
without human intervention, thereby increasing efficiency and reducing
operational costs. It also helps manage support tickets in bulk, provides
multi-language support and auto responding of bulk emails. According to a study
by Oracle, nearly 8 out of 10 businesses have already implemented or planning
to adapt artificial intelligence in customer support by 2020.
THE BUSINESS RESEARCH COMPANY
EXPECTS THE GLOBAL COMMERCIAL SERVICES MARKET TO GROW TO MORE THAN $5.5
TRILLION BY 2021
North America was the largest region in the commercial services market
in 2017, accounting for one-third of the total market share.
Read report:
The chart
below shows the year-on-year growth of the global commercial services market
during 2017 - 2021.
According to The Business
Research Company’s Consultant, Nitin Gianchandani, staffing agencies are
increasingly using technology to effectively recruit and manage candidates.
These technologies offer features such as passive activity tracking,
integration with email platforms and maintains candidate databases. This
reduces recruitment time, improves placement quality, and strengthens
relationship with clients. Recruitment analytics software also provides helpful
business insights for staffing agencies.
Adecco
Group was the biggest player in the commercial services market in 2017,
with revenues of about $25 billion in 2017. Adecco is teaming up with companies
in the technology sector with both niche start-ups and large multinational corporations;
through these partnerships the company looks to establish commercial
relationships, direct investments, joint ventures or even acquisitions.
The commercial services market is segmented into Other
Support Services, Employment Services, Waste Management And Remediation
Services, Travel Arrangement And Reservation Services and Office Administrative
Services.
Other Support
Services include packaging and labeling services, convention and trade show
organizing and other services.
Employment Services
include executive search services, employment referring and placement,
temporary help services, and listing employment vacancies.
Waste Management And
Remediation Services include waste collection, treatment and disposal
services, remediation services, materials recovery facilities, septic tank and
related services.
Travel Arrangement
And Reservation Services include services provided by tour operators,
travel agencies, convention and visitors bureaus.
Sample report:
Office Administrative
Services include billing and record keeping, financial planning, personnel
management, billing, record keeping, logistics for others.
Commercial Services Global Market Report 2018 is a detailed
report giving a unique insight into this market. The report is priced at $6000
for an individual user. To use across your office, the price is $9000 and $12000
if you wish to use across a multinational company.
About The Business Research Company
The Business Research Company is a market research and
intelligence company, which excels in company, market and consumer research. It has research professionals at its offices in the UK, India and
the US as well a network of trained researchers globally. It has specialist
consultants in a wide range of industries including manufacturing, healthcare,
chemicals and technology.
Contact Information.
The
Business Research Company
Europe:
+44 207 1930 708
Asia: +91
8897263534
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+1 315 623 0293
Email:
info@tbrc.info
