The commercial services market
comprises establishments that perform support activities for the day-to-day
operations of other businesses or organizations. Establishments in this market
specialize in one or more of these support activities which in other cases are
often undertaken in-house. Some of these support activities are offered to
households.
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The global commercial services
market has been growing in the past years with a CAGR of almost 6%. TBRC’s
latest report show the historic and future trends in the market for each year
with sourced reasons to support the growth claims.
The report also shows the global
commercial services market to grow at a higher CAGR by 2021 as compared to
2017, along with geographies best suited for investments with highest return
rate.
Sample report:
Artificial intelligence is widely
being used by business organizations in customer support activities as it
considerably reduces operational costs. Artificial intelligence systems perform
tasks that normally require human intelligence such as speech recognition,
translation between languages, visual perception, decision-making. This
technology enables handling of customer grievances and other interactions without
human intervention, thereby increasing efficiency and reducing operational
costs. It also helps manage support tickets in bulk, provides multi-language
support and auto responding of bulk emails. According to a study by Oracle,
nearly 8 out of 10 businesses have already implemented or planning to adapt
artificial intelligence in customer support by 2020. Some of the companies
using artificial intelligence in customer support include China Merchant Bank,
Fiat Argentina, Toshiba France, and KLM airlines.
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Companies included in the report
are Adecco Group, Randstad Holding, Manpower Inc. And Waste Management Inc.,
ISS A/S and Sodexo Merchant Network.
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